Customer Service - (503) 774-4658
My Gift: Myself training questions- (503)
4770 Old Salem Rd
Rockvale, TN 37153
Important! Please read
before ordering, contains important ordering information. Please note
that our online training is managed by coggno.com, and any course
purchases, online course questions and tech support are provided by
them and not Border Mountain.
Terms and Conditions:
These are our most current and complete retail terms of sale, amended
Dec 2nd, 2011; and supersede any existing terms of sale that may have
been offered by Border Mountain.
Border Mountain and Promise Publications respects your privacy. Our
Newsletter, Email, and customer lists are kept in strict confidence and
will never be shared with or sold to any third party. We collect only
the personal information we need to fulfill and ship your order.
This web site contains links to other sites. Please be aware that we
are not responsible for the content or privacy practices of such other
sites. We encourage our users to be aware when they leave our site and
to read the privacy statements of any other site that collects
personally identifiable information.
Terms of Sale:
How to order: By phone, (503) 774-4658. Please leave a detailed message
if a representative cannot be reached. We try our best to respond in
person, please be sure to leave your name and a phone number where you
can be reached along with the name of your organization or Hospice. Our
extensive website is also open 24 hours a day. We do have a secure
online order form through Pay Pal for the security and privacy of your
information. If you wish to order online, just click on the "purchase"
links. You do not need to have nor create a PayPal account in order to
use a credit card to order any of our materials. Using PayPal payment
services insures your account information is more secure as we do not
have access to nor do we store your financial information on our
computers nor servers.
All major Credit cards are accepted (through PayPal only), money order
or cashier's check, or personal check with order. (Please add an
additional 14 days to delivery time for personal check clearance). A
$30 charge will be added to all "insufficient funds" checks.
International orders must be prepaid in US funds by wire transfer or
credit card via Pay Pal order.
Prices & Specifications:
All prices are subject to change. As we continually work to improve our
products and service, our prices, terms of sale and product
specifications are subject to change without notice, and goods will be
invoiced at the prices prevailing at the date of shipment. It is the
purchaser's responsibility to confirm listed prices and availability of
goods prior to ordering.
Shipping & Delivery:
Of most of our books and manuals are usually shipped via UPS and take
approximately 7-14 days after leaving our warehouse in Spokane WA. or
Oregon. DVD orders are shipped Priority Mail from Oregon. We generally
have all orders shipped within 2 to 3 workdays upon receiving the
order, however it depends entirely on our current workload in the
shipping department. If you require express delivery (second or third
day air), please call for current rates. Please call or email for
shipping rates on any International orders. Shipping is generally
included with the total purchase price, unless specifically noted. WE
ARE UNABLE TO SHIP OVERNIGHT. We do not take responsibility in rush
orders if product does not reach final destination in the required time
for the user. Shipping is dependant on weather conditions and current
workload. Please order early to allow for any problems in shipping that
Did your order suffer Damage
- Please retain the shipping boxes and packaging and notify us
immediately at (503) 774-4658 or using the email address above, so that
we can replace your damaged items and file an insured shipping claim.
If the item you ordered is not what you wanted, let us help you
exchange it for one that works. If you wish to make an exchange, it
must be shipped pre-paid at your expense, in original new condition
within 30 days of the invoice date along with your instructions and a
copy of the Border Mountain invoice receipt. Please call (503) 774-4658
in advance, in order for us to issue you with a return authorization.
Return Policy/30 Day Money Back Guaranty:
All goods must be returned in original new condition within 30 days of
the invoice date and excludes all delivery and or shipping charges.
Please phone (503) 774-4658 in advance for return authorization before
returning any goods; without this code your return will not be
accepted. Make sure the return authorization code is clearly marked on
the topside of the return carton. If exchange or refund merchandise is
not returned in original unused condition, you will be billed a restock
charge. If the goods have apparent wear from usage your return will be
adjusted by a minimum of 15% to allow for a reduced selling price. If
the goods you are returning have been altered or modified in anyway,
this will immediately terminate any exchange of return provision
offered above. Credit card returns (credits) and refund checks (if you
paid by check) can take up to 10 days to be processed after we have
received the returned goods. (Return provision does not apply to
clearance items, custom orders, used merchandise or lay away purchases).
Clearance Items/Lay Away:
Absolutely no refunds on clearance items, used merchandise, or lay away
purchases. However, we will gladly exchange any unused item you are not
satisfied with within 30 days of the invoice date. After exchanging the
product for another item, the original no refund policy still applies.
Clearance and used merchandise includes, but is not limited to, any
item that has been reduced in price from the current Border Mountain
Because we understand that each group requires different attention to
different needs, we allow mix and match orders. Let us know if you need
a mixture of Spanish workbooks and English workbooks or any of our
products ordered to your specific needs.
Border Mountain ships Worldwide - Please call or email us for the
shipping cost on all International orders. The shipping price quoted
will not include any import duty, clearance costs, retail taxes or the
like that may apply to your particular country. Unfortunately the
import laws and requirements vary considerably in different countries,
accordingly you are responsible for these additional charges should
they apply. Please check with your local import broker or customs
office prior to ordering. If the package is seized by Customs for any
reason whatsoever and we do not receive the package back, we will not
issue a refund. We also reserve the right to refuse service to anyone
if complications occur or management decides to do so in any particular
All new products are covered under our Lifetime Warranty. If for any
reason our product is defective upon arrival or defunct for
manufacturing reasons, we will replace the product free of charge.
However, all shipping charges incurred after a first time return under
the warranty are the responsibility of the purchaser. This warranty
does not apply to any product that has been the subject of misuse,
neglect, accident, alteration or modification. This warranty is limited
to the replacement or repair of any defective parts.