Promise Productions DBA: Border Mountain

Customer Service - (503) 774-4658
My Gift: Myself training questions- (503) 774-4658

Mailing Address:
Promise Productions
4770 Old Salem Rd.
Rockvale TN 37153



Important! Please read before ordering, contains important ordering information. Please note that our online training is managed by, and any course purchases, online course questions and tech support are provided by them and not Border Mountain.

Terms and Conditions:
These are our most current and complete retail terms of sale, amended Dec 2nd, 2011; and supersede any existing terms of sale that may have been offered by Border Mountain.

Privacy Policy:
Border Mountain and Promise Publications respects your privacy. Our Newsletter, Email, and customer lists are kept in strict confidence and will never be shared with or sold to any third party. We collect only the personal information we need to fulfill and ship your order.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Terms of Sale:
How to order: By phone, (503) 774-4658. Please leave a detailed message if a representative cannot be reached. We try our best to respond in person, please be sure to leave your name and a phone number where you can be reached along with the name of your organization or Hospice. Our extensive website is also open 24 hours a day. We do have a secure online order form through Pay Pal for the security and privacy of your information. If you wish to order online, just click on the "purchase" links. You do not need to have nor create a PayPal account in order to use a credit card to order any of our materials. Using PayPal payment services insures your account information is more secure as we do not have access to nor do we store your financial information on our computers nor servers.

All major Credit cards are accepted (through PayPal only), money order or cashier's check, or personal check with order. (Please add an additional 14 days to delivery time for personal check clearance). A $30 charge will be added to all "insufficient funds" checks. International orders must be prepaid in US funds by wire transfer or credit card via Pay Pal order.

Prices & Specifications:
All prices are subject to change. As we continually work to improve our products and service, our prices, terms of sale and product specifications are subject to change without notice, and goods will be invoiced at the prices prevailing at the date of shipment. It is the purchaser's responsibility to confirm listed prices and availability of goods prior to ordering.

Shipping & Delivery:
Of most of our books and manuals are usually shipped via UPS and take approximately 7-14 days after leaving our warehouse in Spokane WA. or Oregon. DVD orders are shipped Priority Mail from Oregon. We generally have all orders shipped within 2 to 3 workdays upon receiving the order, however it depends entirely on our current workload in the shipping department. If you require express delivery (second or third day air), please call for current rates. Please call or email for shipping rates on any International orders. Shipping is generally included with the total purchase price, unless specifically noted. WE ARE UNABLE TO SHIP OVERNIGHT. We do not take responsibility in rush orders if product does not reach final destination in the required time for the user. Shipping is dependant on weather conditions and current workload. Please order early to allow for any problems in shipping that may arise.

Did your order suffer Damage during shipping?? - Please retain the shipping boxes and packaging and notify us immediately at (503) 774-4658 or using the email address above, so that we can replace your damaged items and file an insured shipping claim.

Exchange Policy:
If the item you ordered is not what you wanted, let us help you exchange it for one that works. If you wish to make an exchange, it must be shipped pre-paid at your expense, in original new condition within 30 days of the invoice date along with your instructions and a copy of the Border Mountain invoice receipt. Please call (503) 774-4658 in advance, in order for us to issue you with a return authorization.

Return Policy/30 Day Money Back Guaranty:
All goods must be returned in original new condition within 30 days of the invoice date and excludes all delivery and or shipping charges. Please phone (503) 774-4658 in advance for return authorization before returning any goods; without this code your return will not be accepted. Make sure the return authorization code is clearly marked on the topside of the return carton. If exchange or refund merchandise is not returned in original unused condition, you will be billed a restock charge. If the goods have apparent wear from usage your return will be adjusted by a minimum of 15% to allow for a reduced selling price. If the goods you are returning have been altered or modified in anyway, this will immediately terminate any exchange of return provision offered above. Credit card returns (credits) and refund checks (if you paid by check) can take up to 10 days to be processed after we have received the returned goods. (Return provision does not apply to clearance items, custom orders, used merchandise or lay away purchases).

Clearance Items/Lay Away:
Absolutely no refunds on clearance items, used merchandise, or lay away purchases. However, we will gladly exchange any unused item you are not satisfied with within 30 days of the invoice date. After exchanging the product for another item, the original no refund policy still applies. Clearance and used merchandise includes, but is not limited to, any item that has been reduced in price from the current Border Mountain price list.

Custom Orders:
Because we understand that each group requires different attention to different needs, we allow mix and match orders. Let us know if you need a mixture of Spanish workbooks and English workbooks or any of our products ordered to your specific needs.

International Orders:
Border Mountain ships Worldwide - Please call or email us for the shipping cost on all International orders. The shipping price quoted will not include any import duty, clearance costs, retail taxes or the like that may apply to your particular country. Unfortunately the import laws and requirements vary considerably in different countries, accordingly you are responsible for these additional charges should they apply. Please check with your local import broker or customs office prior to ordering. If the package is seized by Customs for any reason whatsoever and we do not receive the package back, we will not issue a refund. We also reserve the right to refuse service to anyone if complications occur or management decides to do so in any particular situation.

Lifetime Warranty:
All new products are covered under our Lifetime Warranty. If for any reason our product is defective upon arrival or defunct for manufacturing reasons, we will replace the product free of charge. However, all shipping charges incurred after a first time return under the warranty are the responsibility of the purchaser. This warranty does not apply to any product that has been the subject of misuse, neglect, accident, alteration or modification. This warranty is limited to the replacement or repair of any defective parts.